FAQs
Frequently asked questions
Find answers to common questions about NTP Ltd and our services.
What is Neighbourhood Turnkey Project Ltd?
NTP Ltd is a professional real estate and construction solutions provider offering project development, consultancy, and event platforms for the built environment.
What's the difference between the main website and the Shelter subdomain?
www.neighbourhoodturnkey.com is our corporate website, showcasing company services, projects and resources. shelter.neighbourhoodturnkey.com is dedicated to industry events, exhibitions and conferences, including registrations and ticketing.
How can I contact NTP Ltd?
You can reach us via email at info@neighbourhoodturnkey.com or by phone at +234 704 131 2270. Our head office is located at 2nd Floor, Idah House, 1 Ogbelaka Street, Off Sapele Road, Benin City, Edo State, Nigeria.
How do I register for an event?
Visit shelter.neighbourhoodturnkey.com, select the desired event, fill in the registration form, and make payment through the secure gateway.
What happens if an event is postponed or cancelled?
If an event is postponed, your ticket or registration remains valid for the new date. If it's cancelled, a refund is processed in line with our Refund Policy.
Can I transfer my event ticket to someone else?
Yes, tickets can be transferred to another participant, but you must notify us in writing at least 5 business days before the event.
Do you issue invoices or receipts for payments?
Yes, an electronic receipt or invoice is automatically sent to your registered email upon successful payment.
What payment methods are accepted?
We accept debit/credit cards, bank transfers, and other secure third-party payment gateways available on our websites.
Are payments refundable?
Payments are non-refundable except in specific cases of event cancellation, duplicate transactions, or technical errors, which are resolved strictly between the bank and customer.
How long does it take to process an approved refund?
Approved refunds are processed within 14–21 working days using the same payment method originally used.
How do you protect my personal information?
We comply with the Nigeria Data Protection Act (NDPA 2023) and use secure systems to protect your personal data. See our Privacy Policy for full details.
Will my information be shared with third parties?
We do not sell personal data. Information may only be shared with trusted service providers (e.g. payment processors, event managers) or when required by law.
Can I opt out of marketing emails?
Yes, you can unsubscribe from newsletters or marketing emails at any time via the unsubscribe link in our emails, or by contacting us directly.